84.1 If a dispute relates to a matter arising under this Agreement or the National Employment Standards, this section sets out procedures to settle the dispute.
84.2 An Employee who is a party to the dispute may appoint a representative for the purposes of the procedures in this section.
84.3 In the first instance, the parties to the dispute must try to resolve the dispute at the workplace level by discussions between the Employee or Employees and relevant supervisor and/or management.
84.3 If discussions at the workplace level do not resolve the dispute, a party to the dispute may refer the matter to Fair Work Commission.
84.4 The Fair Work Commission may deal with the dispute in 2 stages:
Note: If Fair Work Commission arbitrates the dispute, it may also use the powers that are available to it under the FWA. A decision that Fair Work Commission makes when arbitrating a dispute is a decision for the purpose of Div 3 of Part 5.1 of the FWA. Therefore, an appeal may be made against the decision.
84.6 While the parties are trying to resolve the dispute using the procedures in this section:
84.7 The parties to the dispute agree to be bound by a decision made by Fair Work Commission in accordance with this section.